Solestage will support you in search of missing packages; however, it is recommended that the recipient contacts Solestage immediately when the package is identified as missing and file a claim if the package was reported lost within 30 days of fulfillment.
Packages Reported as Stolen or Lost
If the package is deemed to be high value, Solestage may consider enabling signature verification with the carrier. Typically, if the package has delivered tracking associated with it, Solestage will request the customer file a claim on their own behalf, along with a valid policy report for the lost/stolen of the package. This is due to high unlikeness that the carrier will support claims filed by the shipper for packages with delivered tracking.
*Solestage is not liable for any package lost or damaged by carriers, however we will work with them to get the issue resolved.