All sales with Solestage are final. Solestage is a consignment marketplace, meaning all items we carry and offer on this site are provided by independent owners. Once an item sells, either online or in one of our stores, the owner receives payment for their merchandise. Should you have any other questions or concerns, please contact customer support at firstname.lastname@example.org. Please note: Solestage will not honor any claims once the item is used or damage in anyway.